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FAAN urges airlines to prioritize passengers' comfort

The Managing Director, Federal Airports Authority of Nigeria (FAAN), Mrs. Olubunmi Kuku, urged airlines and security agencies at Murtala Muhammed Airport (MMA) in Lagos to prioritize passenger comfort and airport needs.

Emphasizing the importance of enhancing the overall travel experience, she addressed these concerns during an interactive session with the Airline Operators Committee and security heads at the Airport.

Mrs. Kuku acknowledged infrastructure challenges, implementing temporary measures for passenger comfort while long-term solutions are pursued.

She advocated streamlining security screening processes to provide a seamless experience for passengers, highlighting the negative impact of multiple layers of screening.

The MD FAAN expressed concern about the proliferation of protocol services by personnel from various agencies, calling for compliance with the Federal Government’s Executive Order 001 of 2017.

She emphasized the Ministry of Foreign Affairs’ role in handling designated government officials, urging agencies to collaborate for efficient facilitation.

Airline Operators raised issues with baggage handling systems, E Wing reopening, malfunctioning Avio Bridges, and overall airport ambience.

Mrs. Kuku, appreciating their input, emphasized her commitment to honesty, accountability, and apologized for inconveniences.

She assured the reopening of Runway 18R, Link 3, and E Wing in a few weeks, with ongoing replacement of the Baggage Handling System.

Mrs. Kuku pledged to investigate Service Legal Agreements and contracts that need revisiting, ensuring appropriate consultations for resolution.