MTN Nigeria has been awarded two major international certifications, the ISO/IEC 20000 certification for IT Service Management Systems (ITSM) and the ISO/IEC 38500:2024 for IT Governance Management Systems.
These achievements underscore the company’s continued commitment to delivering world‑class, reliable, governed, and continuously improving technology services to customers and stakeholders across Nigeria.
The first of the certifications, ISO/IEC 20000, is the international benchmark for organisations that demonstrate excellence in the design, delivery, management, and enhancement of IT services. Attaining this certification reaffirms MTN Nigeria’s strong governance framework, disciplined operational processes, and unwavering focus on service quality. It validates the company’s ability to provide consistent, efficient, and customer‑centric IT services that align with global best practices.
In addition to this milestone, MTN Nigeria has also successfully passed the ISO/IEC 38500:2024 IT Governance Management System audit. This distinguished governance certification makes MTN Nigeria the first telecommunications company in Nigeria and the first within the MTN Group, to attain this prestigious standard.
The ISO/IEC 38500:2024 certification covers the governance of all IT-enabled services, systems and data management activities that support MTN Nigeria’s business objectives. It ensures that the company’s use of technology is aligned with corporate strategy, promotes ethical and responsible decision‑making, strengthens accountability, leadership effectiveness, performance monitoring, and stakeholder engagement in accordance with international IT governance principles.
Speaking on the achievements, Ag. Chief Information Officer, Bukola Ajayi, MTN Nigeria, said: “These certifications reflect our unwavering dedication to delivering exceptional technology services that meet the highest global standards. They are a testament to the discipline, expertise, and resilience of our teams who continually innovate to ensure reliable, secure and responsibly governed IT services for our customers and partners. We appreciate the recognition and remain committed to driving digital solutions for Africa’s progress.”
Beyond the compliance milestone, the awards amplify the company’s credibility as a technology‑driven business committed to resilience, efficiency, and exceptional service delivery. They align directly with MTN Nigeria’s strategic ambition to build a future‑ready organisation
anchored on robust systems, scalable platforms, ethical governance principles and a culture of continuous improvement. They reflect MTN’s ongoing investments in digital infrastructure and its determination to accelerate progress for Nigeria through superior technology capabilities, responsible innovation and outstanding customer experience.
